Digi-Star Online Store Customers
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Call 800-225-7695

Digi-Star Online Store: Frequently Asked Questions

Will I be charged sales tax?
If you are a resident in Florida or Wisconsin and do not qualify for Tax Exempt status, you will be charged tax. This charge will be shown in your shopping cart during checkout after you enter your billing and shipping information.
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May I order other products not listed on website?
Not at this time.
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Do you ship outside of continental United States?
No, not at this time.
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If I have other questions, who do I ask?
Please call Customer Service at 1-800-225-7695.
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Can I pick up my order?
Not at this time.
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What if I received my shipment and it appears to be damaged?
Please see our return policy.
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What should I do if my promotion/coupon number does not work?
Coupon and Promo Codes are case sensitive. Please make sure to enter it exactly as it was given to you without spaces or special characters.
Also check to make sure your code has not expired. If the website still won't accept your coupon code and you're sure it's valid, please call Customer Service at 1-800-225-7695 before placing your order.
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Where do I enter my purchase order number?
For Digi-Star online purchases, only a credit card is accepted for payment. When checking out, please use your Visa, MasterCard or Discover
credit card.
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I forgot my Username or Password. How do I find it?
If you forgot your login credentials, you can have your username and/or password emailed to you. Just go to our Forgot Username or Password page.
If you have forgotten both your username and email address, you can call the toll free number (1-800-225-7695) and the Customer Service Rep will reset your password.
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When I type in my Username and/or Password, it comes up as error/invalid. What’s wrong?
First, make sure you have spelled your username and/or password correctly. Also, your user name and/or password are case sensitive (make sure your caps key is not locked).
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How do I track my order?
If you have an online account: Log in and click on "Order History", then select "Order Details" for the order you wish to view. This will display the status of your order in our Order Processing System. If the order has shipped, it will show the tracking details. Click on the tracking number of the carrier and it will take you to the carrier’s online tracking system.
If you do not have an account: You will receive a confirmation email when your order is placed and a second email alerting you to when your order has been shipped. This second email will include tracking information. Click on the tracking number of the carrier and it will take you to the carrier’s online tracking system.
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What are my shipping charges?
Shipping is provided by Digi-Star your order will arrive via Fed-Ex. We will ship your order within 5 business days after you place your order.
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How long will it take to receive my order?
Products in stock will be shipped within 5 business days after you place your order.
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How do I return items?
RETURN GOODS:
Return of equipment is allowable only with an approved Return Goods Authorization. (For return approval call 1-800-225-7695 and ask for customer service) Goods to be considered for return must be described in a written request submitted to Digi-Star via Post or Email. The request must include: part number, order number and/or invoice number, and reason for requesting return. Goods may only be considered for return within 30 days of delivery. Any return of goods without proper authorization will be refused.
All goods returned must be in new and unused condition. If rework is required, the cost of rework will be deducted from the credit, or if rework is not feasible the item will be scrapped with no credit given.
Goods which are shipped as ordered and are without manufacturing defect, will be accepted for return, subject to a 15% handling charge, in addition to whatever charges are incurred to make the item salable.
SHIPPING CLAIMS:
Claims for missing or incorrect shipments must be made within five business days of the date of delivery. All claims must include the invoice number or order number, delivery date, part number and description. Claims for missing or damaged shipments delivered by common carrier, must be made by the Customer to the delivering carrier.
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Is my credit card information safe?
Our website uses Secure Socket Layer (SSL) certificates, the Internet standard for secure communications. Look for the “S” for secure after the "http" in the address bar. On pages in which nothing confidential appears, the “S” no longer appears. All information which is passed is encrypted to assure your security and privacy.
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If I have other questions, who do I contact?
You can contact our Customer Service department by writing, calling toll-free 800-225-7695
Phone: +1-920-563-1400 | Fax: +1-920-563-9721
Email: TAASales@Topcon.com
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If I didn’t get an order number, did the order go through?
If you didn’t get the screen giving your order number after you submitted your order, registered users can view their orders by clicking "My Account", then "Order History". If your order went through, your order number will be shown here, along with the date ordered.
If you have not registered on our site, look for an order confirmation email at the address your provided in the checkout.
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