Digi-Star Online Store: e-Commerce Return Policy
Return of equipment is allowable only with an approved Return Goods Authorization. (For return approval call 1-800-225-7695 and ask for customer service) Goods to be considered for return must be described in a written request submitted to Digi-Star via Post or Email. The request must include: part number, order number and/or invoice number, and reason for requesting return. Goods may only be considered for return within 30 days of delivery. Any return of goods without proper authorization will be refused.
All goods returned must be in new and unused condition. If rework is required, the cost of rework will be deducted from the credit, or if rework is not feasible the item will be scrapped with no credit given.
Goods which are shipped as ordered and are without manufacturing defect, will be accepted for return, subject to a 15% handling charge, in addition to whatever charges are incurred to make the item salable.